All vehicles include basic accidental damage coverage. The insurance covers minor collisions, dents, scratches, and damages caused during normal usage. Deductibles/excess amounts are clearly mentioned in your rental agreement and must be paid in case of a claim.

Immediately notify our customer support after any accident or damage. Provide complete and accurate documentation, including photographs and police reports if necessary. Any damages caused due to negligence, reckless driving, or unauthorized use are the renter's responsibility. Failure to report incidents promptly may result in additional charges.

Contact us immediately via phone or email. Take clear photographs of the damaged vehicle from multiple angles. Submit police or official reports if required for claim processing. Follow instructions provided by our team to ensure smooth handling of the incident.

Insurance covers damages within the policy limits. Renter is responsible for costs exceeding coverage or damages not included in the policy. Delays or omissions in reporting may increase your liability.

Follow all UAE traffic laws and drive responsibly. Inspect the vehicle before pick-up and report any pre-existing damages. Avoid risky or unsafe driving practices to prevent accidents.