Your Trust, Our Commitment
At Excellence Rent a Car, we value your trust and aim to provide a transparent, fair, and hassle-free refund process. This policy outlines the conditions under which refunds are issued and how you can claim them.
Refund Policy
Our transparent refund policy ensures fair and prompt processing of eligible refunds while maintaining clear guidelines for all our customers.
Eligibility for Refunds
Refunds are applicable for canceled bookings according to our Cancellation Policy. Refunds may also apply if there are service errors such as double booking, vehicle unavailability, or incorrect charges. Any bookings canceled outside the eligible period may not qualify for a refund.
Refund Process
Eligible refunds will be processed within 5–7 business days. Refunds are issued to the original payment method used at the time of booking. Customers will receive a confirmation email once the refund is processed. Processing times may vary depending on your bank or payment provider.
Refund Conditions
Partial refunds may apply if the service was partially used. No refunds are provided for no-shows or cancellations after the scheduled pick-up time, as per the Cancellation Policy. Promotional bookings may have specific terms affecting refund eligibility.
Contact for Refunds
To request a refund or check the status of an existing refund, contact us via phone or email. Always keep your booking reference number handy to ensure a smooth and quick refund process.
Important Note
Always keep your booking reference number handy to ensure a smooth and quick refund process. This helps our team locate your booking quickly and process your refund efficiently.
Our Commitment
We are committed to providing a fair and transparent refund experience for all our customers. By following this policy, you can be assured that your rights are protected and your concerns are addressed promptly.